Delivery & Returns

Can I return an item?

If you are not happy with an item, you can return it to us within 2 weeks after your having received it, and we will reimburse you.

Contact us at info@yenmodels.be, specifying your order-number and -date, the product-code and -name, your customer details, the date you received it - and an actual photograph of the item.

The item has to be in the same condition you received it in (un-used/un-damaged), include packaging and instructions.
The shipping costs to return it are to be paid by you yourself.

For more info, read our Terms & Conditions.

 

Other questions contact us

More questions about 'Delivery & Returns'

• Do you have a shop-address where I can pick up my stuff?
• To which countries do you ship?
• How long are estimated delivery times?
• What if I am not at home during the moment of delivery?
• Am I kept informed about my order's status?

View more questions about delivery & returns