In the unfortunate case this happens, contact us immediately (7 days after delivery at the latest) at firstname.lastname@example.org.
Mention your order-number and -date, the article-code and name, and specify the nature of the damage.
Include a clear photograph showing the damage.
We will take it from there.
Read the exact details in our "Terms & Conditions" (link at bottom of homepage).
Other questions contact us
We ship worldwide using registered and tracked Belgian Post Business mail.
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During the Covid 19-crisis, we send out parcels on a weekly base.