Of course these things should not happen, but they can.
Contact us at firstname.lastname@example.org, mentioning your order-number and date, and the respective productcode and -name, specifying what went wrong.
We will send you a replacement item.
Other questions contact us
We deeply regret to inform, that during the Corona-crisis, we can exclusively ship within Europe
& SECURE CHECKOUT
During the Corona-crisis, we limit the sending of parcels to a weekly base.