Of course these things should not happen, but they can.
Contact us at firstname.lastname@example.org, mentioning your order-number and date, and the respective productcode and -name, specifying what went wrong.
We will send you a replacement item.
Other questions contact us
During the Covid 19-crisis, we ship within Europe, to the US, Canada, Russia, China and Brazil.
& SECURE CHECKOUT
During the C9-crisis, we send out parcels on a weekly base.